TL;DR
Verizon is offering a $20 account credit after a widespread service outage that disrupted coverage across the U.S. The company says customers will get a text when the credit is available and can redeem it by signing into the myVerizon app and accepting the credit.
What happened
Verizon announced a $20 account credit for customers after a major outage that knocked down service across the United States on Wednesday. In a post on X, the carrier said affected customers will receive a text message when the credit has been applied to their account; to claim it, users must log into the myVerizon app and accept the offer. Verizon acknowledged the disruption and said it fell short of its usual service standards. The company did not, in the provided source excerpt, specify which account types or customer groups are eligible, how many customers were affected, the technical cause of the outage, or a detailed timeline for when credits will appear. Those details are not confirmed in the source.
Why it matters
- The credit is a direct monetary acknowledgement from Verizon after a large-scale service failure.
- Customers need to take an action — accepting the credit in the myVerizon app after receiving a text — rather than seeing an automatic adjustment.
- The offer signals Verizon is attempting to mitigate customer impact and reputational damage following the outage.
- Specifics on eligibility, timing, and scope of the credit distribution are not confirmed in the source.
Key facts
- Verizon is offering a $20 account credit following a nationwide outage.
- The outage reportedly brought down service across the United States on Wednesday.
- Verizon posted an update about the credit on X (the social platform formerly known as Twitter).
- Customers will receive a text message when the credit is available.
- To redeem, customers must log into the myVerizon app and accept the credit.
- Verizon said it did not meet its standard of excellence in messaging about the incident.
- The source does not confirm which customers (prepaid vs. postpaid, business vs. consumer) are eligible.
- The source does not confirm the total number of customers affected or the technical cause of the outage.
What to watch next
- Whether Verizon provides more detail on eligibility and the total number of affected accounts — not confirmed in the source.
- Timing for when credits will appear on accounts for all eligible customers — not confirmed in the source.
- Any follow-up statements from Verizon or regulators about the outage's cause and remediation steps — not confirmed in the source.
Quick glossary
- Account credit: A monetary adjustment applied to a customer account balance, often used as compensation for service problems.
- Outage: An interruption to normal service operations that prevents users from accessing network or platform functions.
- myVerizon app: Verizon's mobile application that lets customers manage accounts, view bills, and accept promotions or credits.
- X: A social media platform formerly known as Twitter, used by many companies for public updates.
Reader FAQ
Who is eligible for the $20 credit?
Not confirmed in the source.
How do I claim the credit?
According to Verizon's update, customers will receive a text when the credit is available and must log into the myVerizon app to accept it.
When will I receive the credit?
Not confirmed in the source.
Why did the outage happen?
Not confirmed in the source.
Verizon is offering customers a $20 account credit following a massive outage that brought down service across the US on Wednesday. In an update on X, Verizon says you'll receive…
Sources
- Verizon will pay you $20 following its nationwide outage — here’s how to get it
- An update on our network outage | Featured News Story
- How To Claim The Verizon Outage $20 Credit
- Impacted by Verizon outage? How much account credit …
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