Salesforce Reverses Course After Cutting 4,000 Support Roles for AI
TL;DR Salesforce says it moved too fast replacing human customer-support staff with AI after cutting about 4,000 roles in 2025,…
Hollywood cozied up to AI in 2025 and had nothing good to show for it
TL;DR In 2025 the film and TV industry leaned hard into generative AI, but the most hyped uses — notably…
Salesforce’s ChatGPT Tie-up Aimed at Preventing Customer Data Leaks
TL;DR Salesforce added a ChatGPT integration that lets Agentforce users update CRM records from the bot, a move executives say…
AI Spending Boom Reaches a Turning Point as Returns Fail to Materialize
TL;DR Global corporate spending on AI has surged to nearly $1.5 trillion this year, prompting comparisons to major wartime expenditures…
How Mill Sealed an Amazon and Whole Foods Deal for Food Waste Bins
TL;DR Mill, the food-waste startup led by Matt Rogers, has reached an agreement with Amazon and Whole Foods to install…
Palo Alto expands Google Cloud AI partnership, trims 2027 cloud spend
TL;DR Palo Alto Networks announced a multibillion-dollar expansion of its Google Cloud relationship, moving key internal workloads to Google and…
Rent-a-GPU neoclouds must evolve or face obsolescence, McKinsey warns
TL;DR Consultants from McKinsey argue that GPU-focused 'neocloud' providers face commoditization unless they build higher-level AI services, yet doing so…
Lloyds Banking Group says Microsoft Copilot saves employees 46 minutes daily
TL;DR Lloyds Banking Group reports that users of Microsoft 365 Copilot save an average of 46 minutes per day, based…
ServiceNow Says Workflow Focus Keeps It Untroubled by Salesforce
TL;DR After Salesforce introduced Agentforce IT in October, analysts called it a credible threat to ServiceNow’s ITSM business. ServiceNow executives…
Micron warns memory shortages will persist as AI demand outstrips supply
TL;DR Micron told investors that memory and storage demand driven by AI build-outs will outpace industry supply for the foreseeable…