TL;DR
Lloyds Banking Group reports that users of Microsoft 365 Copilot save an average of 46 minutes per day, based on a survey of 1,000 employees from nearly 30,000 deployed licenses. The bank is also using GitHub Copilot for engineers and says it has built assurance frameworks to scale AI while warning outputs must be checked.
What happened
Lloyds Banking Group (LBG) told the press that a recent internal survey of 1,000 Copilot users — drawn from almost 30,000 Microsoft 365 Copilot licenses it has deployed — showed staff save about 46 minutes per day when using the tool. The group says employees use Copilot to summarize documents, prepare for meetings, reduce administrative tasks and draft or compare text against standards; almost 5,000 engineers at LBG also use GitHub Copilot. LBG executives say some code work was completed faster than expected, and the bank is moving to build bots and agents to automate repetitive data tasks and expand the technology into customer-facing processes. Company leaders say they have put assurance frameworks in place to deploy AI at scale, while staff warn the tools sometimes err and advise reviewing any AI output before use. The bank has also linked wider digitization to operational changes such as branch closures and earlier reviews of tech and engineering roles.
Why it matters
- If accurate, claimed time savings could change day-to-day workflows and the allocation of staff time across the bank.
- Widespread deployment increases the importance of assurance frameworks and oversight to manage errors and regulatory risk.
- Automation plans and digitization are being tied to operational shifts—such as branch closures and reviews of tech roles—raising questions about workforce impact.
- Independent evidence on productivity gains is mixed, so corporate claims will likely face scrutiny from regulators, customers and other organisations.
Key facts
- Lloyds reports an average of 46 minutes saved per Copilot-using employee per day, based on a survey of 1,000 users.
- The bank has almost 30,000 Microsoft 365 Copilot licenses deployed.
- Nearly 5,000 Lloyds engineers are using GitHub Copilot.
- LBG said it converted 11,000 lines of code across 83 files in half the expected time, according to a company executive.
- Reported uses include drafting and summarising emails, transcribing meetings, comparing documents to standards, drafting legal clauses, due diligence and complex Excel formulas.
- Lloyds says it is working on bots and agents to automate repetitive data-based tasks and plans to extend AI into customer-facing processes.
- Executives say assurance frameworks and tools have been put in place to deploy AI 'safely and at scale', while staff are warned to check AI outputs because the tools can make mistakes.
- A separate three-month UK government trial of Microsoft 365 Copilot did not find a clear increase in productivity, highlighting mixed evidence elsewhere.
- Microsoft has not published global Copilot license numbers; the report references other Microsoft deals and large infrastructure investments but does not provide global Copilot sales figures.
What to watch next
- How Lloyds measures and audits the claimed 46-minute productivity gain, and whether independent verification is provided.
- The bank's rollout of bots and agents for repetitive tasks and any pilot results from customer-facing deployments.
- Outcomes of Lloyds' internal reviews of tech and engineering roles and any announcements about staffing or branch changes tied to digitization.
Quick glossary
- Microsoft 365 Copilot: An AI assistant integrated with Microsoft 365 apps designed to help users draft, summarise and organize content and automate routine tasks.
- GitHub Copilot: An AI code-completion tool that suggests code snippets and functions to developers based on context in supported editors.
- Assurance framework: A set of policies, controls and processes organisations use to govern, evaluate and manage the safe deployment of new technologies, including AI.
- Generative AI: A class of artificial intelligence systems that produce text, code, images or other media in response to prompts.
Reader FAQ
How did Lloyds arrive at the 46-minute figure?
The bank cites a survey of 1,000 Copilot users from nearly 30,000 deployed licenses; it has not released detailed methodology in the source.
Has the productivity claim been independently verified?
Not confirmed in the source; the article notes a separate UK government trial of Microsoft 365 Copilot found no clear productivity increase.
Is Lloyds expanding Copilot use beyond internal teams?
The bank says it plans to roll the technology into customer-facing processes, but details and timelines are not provided in the source.
Will staff reductions follow these AI deployments?
Not confirmed in the source; the article notes previous reviews of tech and engineering roles and that digitization has been linked to branch closures, but it does not specify layoffs.
AI + ML 129 Lloyds Banking Group claims Microsoft Copilot saves staff 46 minutes a day That's 46 minutes in which more work can be done, not an extended lunch…
Sources
- Lloyds Banking Group claims Microsoft Copilot saves staff 46 minutes a day
- Lloyds scales adoption of Copilot
- Lloyds Bank claims Microsoft Copilot saves 46 minutes a day
- Lloyds Banking Group Claims Microsoft Copilot Saves Staff …
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