Responding When Users Publicly Say They Hate Your Product: A Playbook
TL;DR Public complaints mix factual critique with emotional regulation; addressing only facts often fuels escalation. Take responsibility first, listen, and…
Wow News on Tech and AI
TL;DR Public complaints mix factual critique with emotional regulation; addressing only facts often fuels escalation. Take responsibility first, listen, and…
TL;DR Public, angry feedback often mixes factual complaints with emotional regulation; responding with defense usually escalates the situation. The piece…