TL;DR
Verizon announced it will issue $20 account credits to customers affected by a widespread cellular outage that disrupted voice and data. The company says credits can be redeemed through the MyVerizon app and the Federal Communications Commission is monitoring the incident.
What happened
Verizon said it will begin issuing $20 credits to accounts of customers affected by a nationwide cellular service outage that disrupted both voice and data. The carrier reported the outage ran from roughly midday until after 10 p.m. ET and apologized for failing to meet expected service standards. The company directed customers still experiencing problems to restart their devices — power down and back on — as the fastest way to reconnect. Verizon said the $20 credit is intended to provide relief but acknowledged no single credit can fully compensate for the disruption, and noted the amount should cover multiple days of service. New York State Assemblyman Anil Beephan Jr. asked the FCC chair to investigate the cause, and the agency said it was monitoring the outage. FCC Commissioner Anna Gomez said she is paying close attention and will ask relevant bureaus to investigate. Verizon’s outage map showed heavy impacts in major cities including New York, Washington, Boston, Chicago, Atlanta and Los Angeles.
Why it matters
- Service interruptions affected voice and data for many customers, underscoring reliance on wireless networks for daily communications.
- Carrier-issued credits set a precedent for how providers may respond to large outages and consumer expectations of compensation.
- Regulatory attention from the FCC could prompt scrutiny of network resilience and outage reporting.
- Repeated major outages raise questions about network reliability and contingency planning for critical communications.
Key facts
- Verizon will issue a $20 account credit to customers affected by the outage.
- Credits can be redeemed through the MyVerizon app, per the company statement.
- Outage reportedly lasted from roughly noon until after 10 p.m. ET and affected voice and data services.
- Verizon advised customers still having trouble to restart their devices to reconnect to the network.
- The company said the credit "should cover multiple days of service" but acknowledged it does not fully make up for the disruption.
- New York State Assemblyman Anil Beephan Jr. requested an FCC investigation into the incident.
- The FCC said it was monitoring the outage; Commissioner Anna Gomez said she would ask Consumer/Public Safety bureaus to investigate.
- Verizon’s outage map showed major cities such as New York, Washington, Boston, Chicago, Atlanta and Los Angeles were heavily affected.
- The company experienced another major outage during last year’s Labor Day weekend.
What to watch next
- Findings or actions from any FCC inquiry into the outage and its root cause.
- Status of credit processing and whether all affected customers receive the $20 via the MyVerizon app.
- Whether additional remediation, compensation or policy changes are announced by Verizon or regulators — not confirmed in the source.
Quick glossary
- Account credit: A monetary adjustment applied to a customer's service account that reduces future billing charges.
- Outage: An interruption or loss of telecommunication services, including voice and data connectivity.
- MyVerizon app: Verizon’s customer app for managing accounts, payments, and service settings.
- Federal Communications Commission (FCC): U.S. federal agency that regulates interstate and international communications by radio, television, wire, satellite and cable.
Reader FAQ
How much is the Verizon credit for affected customers?
$20 per affected account, according to Verizon.
How do customers claim the credit?
Verizon says the credit can be redeemed via the MyVerizon app.
How long did the outage last?
The outage ran from roughly noon until after 10 p.m. ET, per the company.
Is the FCC investigating the outage?
A New York lawmaker asked the FCC to investigate; the agency said it was monitoring the situation and Commissioner Anna Gomez said she would ask bureaus to investigate.
Verizon will issue $20 to those affected by outage By Matthew Mountjoy Published 12 minutes ago Here is a fact-based summary of the story contents: On Thursday, Verizon said it…
Sources
- Verizon will issue $20 to those affected by outage
- Verizon offers $20 credit for outage: 'We are sorry'
- Verizon Gives $20 Account Credits, but What Caused the …
- Verizon: Affected customers will get account credit
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