TL;DR
Verizon says it will provide a $20 account credit to consumer customers affected by a large outage that lasted roughly ten hours. Eligible users will receive a text message and must redeem the credit through the myVerizon app; business customers will be contacted separately.
What happened
Verizon experienced a large-scale service disruption yesterday that began around 12 p.m. Eastern and persisted for about ten hours before the company declared the issue resolved later that evening. The carrier announced on X that impacted consumer accounts will be eligible for a $20 credit. Rather than applying the credit automatically, Verizon will send an SMS alert to eligible subscribers; recipients are instructed to open the myVerizon mobile app and follow the in‑app redemption steps once they receive that message. Verizon said business customers will be handled through direct outreach. The company characterized the $20 amount as covering "multiple days of service" on average. The post did not include a specific timeline for when customers should expect the notification or the credit to appear in their accounts.
Why it matters
- Customers who lost service for much of the day will receive a modest monetary offset for affected service.
- The credit requires active redemption, so some subscribers must take steps to claim relief rather than having it applied automatically.
- Business accounts are being managed separately, which may create different timelines or processes for commercial customers.
- Timing for the notification and application of credits has not been specified, leaving some uncertainty for affected users.
Key facts
- The outage began around 12 p.m. Eastern and lasted about ten hours, with resolution occurring after 10 p.m.
- Verizon announced a $20 account credit for affected consumer customers.
- Eligible users will receive a text message when the credit is available.
- Redemption must be completed via the myVerizon mobile app following the instructions provided.
- Business customers will be contacted directly about credits rather than receiving the standard consumer text.
- Verizon described the $20 as covering multiple days of service on average.
- The company posted the credit announcement on X (formerly Twitter).
- No exact delivery date or schedule for the notification was provided by Verizon.
What to watch next
- When Verizon begins sending the SMS notifications to eligible consumer customers (not confirmed in the source).
- Whether Verizon changes the process to automatically apply credits instead of requiring user redemption (not confirmed in the source).
- How and when business customers receive direct communications and how their credits will be processed (not confirmed in the source).
Quick glossary
- Account credit: A monetary adjustment applied to a customer account balance to offset charges or provide compensation.
- myVerizon app: Verizon's mobile application for managing accounts, viewing bills, and accessing service tools and promotions.
- Outage: An interruption or loss of a service that prevents customers from using network-dependent features.
- SMS/text message: A short message sent over mobile networks used by companies to notify customers about account updates or promotions.
Reader FAQ
How do I get the $20 credit?
You must wait for a text from Verizon, then open the myVerizon app and follow the in‑app redemption steps.
When will I receive the text or credit?
Verizon has not specified how soon customers should expect the notification.
Will the credit be applied automatically to my account?
No. The credit requires redemption through the myVerizon app rather than being automatically applied.
What about business accounts?
Verizon said business customers will be contacted directly about their credits.
Apple Notes could get a powerful new advantage in iOS 26.4, per report Ryan Christoffel Jan 14 2026 VERIZON Verizon will give you $20 credit for mass outage, here’s how…
Sources
- Verizon will give you $20 credit for mass outage, here’s how to get it
- How to get $20 account credit for Verizon outage
- Verizon Outage Credit: How to Claim Your $20 Credit
- Impacted by Verizon outage? How to claim account credit
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